Refund policy
Last updated: July 27, 2026
This Return and Refund Policy applies to orders placed with AILUKE Stainless Tableware through ailuketableware.com, an approved quotation, or a pro forma invoice. Because we primarily supply business customers, the terms confirmed in your quotation, invoice, purchase order, or written sales agreement take priority if they differ from this policy.
Order inspection and issue reporting
Please inspect all goods promptly after delivery. Visible shipping damage, shortages, or incorrect items must be reported within 7 calendar days of delivery. Suspected manufacturing defects must be reported within 30 calendar days of delivery unless a different warranty period is stated in writing.
Contact sales@ailuketableware.com and provide your order or invoice number, item number, quantities affected, a clear description of the issue, and clear photos or video of the products, cartons, shipping labels, and packaging. Please keep the goods and original packaging until we complete our review.
Eligible returns
Unused standard samples or in-stock, non-customized products may be eligible for return if you request written authorization within 14 calendar days of delivery. Products must be unused, unwashed, undamaged, and returned in their original packaging in resalable condition.
All returns require written authorization from AILUKE Stainless Tableware before shipment. Unauthorized returns may be refused.
Non-returnable items
- Private-label, custom-logo, laser-engraved, custom-packaged, or otherwise personalized products
- Made-to-order or bulk-production goods manufactured against an approved sample, specification, artwork, or purchase order
- Used, washed, altered, damaged, or incomplete products
- Products returned after the applicable return period
These exclusions do not apply when we verify a manufacturing defect, shipping damage for which we are responsible, or a material failure to meet the written order specification.
Cancellations
Cancellation requests must be sent to sales@ailuketableware.com. Standard-product orders may be cancelled before shipment if fulfillment has not started. Custom or bulk orders may be cancelled only with our written approval. Once materials have been purchased, artwork or samples have been approved, or production has started, deposits and costs already incurred may be non-refundable. Any applicable cancellation charge will be explained before cancellation is confirmed.
Return shipping
If a return results from buyer preference, an ordering error, or another reason not caused by us, the buyer is responsible for return freight, insurance, duties, taxes, customs charges, and safe delivery to the return address we provide. If we verify that goods are defective, damaged due to our handling, incorrect, or materially non-conforming, we will arrange a reasonable remedy and cover or reimburse approved return freight where applicable.
Refunds and remedies
After receiving and inspecting an approved return, we will notify you of the result. Approved refunds are normally issued within 10 business days to the original payment method. Your bank or payment provider may require additional processing time.
Depending on the circumstances, the remedy may be replacement, repair, account credit, partial refund, or refund for the affected goods. Original freight, bank charges, currency-conversion costs, duties, taxes, and customs fees are not refundable unless the return was caused by our verified error or required by applicable law.
To the maximum extent permitted by law, our responsibility for an approved claim is limited to the value of the affected goods and any remedy expressly agreed in writing.
Contact
For return, cancellation, or refund requests, email sales@ailuketableware.com. Do not ship goods until you receive written return instructions.